Position Summary:

Direct Supply is building the future of healthcare technology with industry-leading products, solutions, and platforms to help improve the lives of millions of seniors and those who care for them.

In the Business Analyst II position, you'll design, define and support the build of products & services that aid Direct Supply customers in providing seniors exceptional life experiences through useful, usable and delightful user experiences. Working collaboratively with teams from UX, product management, engineering, business partners and customers, you'll drive technology and designs that are aligned with our Platform and Technology strategies, delivering a high degree of customer value through the innovations we are part of.

You'll identify, understand, and prioritize broader stakeholder needs, both stated and unspoken, and facilitate collaboration to develop elegant solutions that bring positive impact to our business. Additionally, through experience with technology, you'll drive creativity with the development teams.

This position works with teams in our DSSI Senior Living market and newly created ASG business area where we leverage existing tools and build new for expansion into new markets.

Competencies & Skills Needed:

• Leverages Data & Business Insights - Draws insights from data to inform strategies and data-driven decisions. Applies business and customer knowledge to prepare key insights and analysis.

• Effectively Collaborates - Collaborates well with team members to navigate and digest data. Is viewed as friendly and helpful.

• Uses strong analytical skills including proficiency with Microsoft Excel, Google sheets, internal reporting tools, Cognos/Power BI and an eye for detail to craft reports and build dashboards to inform decision making.

• Establishes & Drives Business Priorities - Navigates multiple incoming requests, identifies the highest priority and adjusts workload as needed to meet deadlines.

• Delivers Results - Creates and drives strategies and executes for self, team and cross-functional Partners.

• Solves Problems - Critically approaches problems, researching and leveraging new and unique approaches when standard solutions don't work.

• Communicates Effectively - Clearly articulates data and trends in a digestible format to end users through both verbal and written communication.

What You'll Do and Impact:

• Work with cross functional teams consisting of product managers, engineers, data scientists, operations, marketing & business partners to design and drive solutions to complex problems that execute on the vision, strategic initiatives, and technical objectives of a program.

• Identify, obtain and analyze required data to develop business cases, support initiative design and help to drive leadership buy in.

• Recognize and validate assumptions regarding requirements, scope, and benefits of a project.

• Use the appropriate negotiating tactics for a variety of situations, through to conclusion.

• Brainstorm and document requirements in the form of user stories and workflows strategically and tactically.

• Manage and prioritize the team backlog to be aligned with stakeholder needs.

• Help to identify and analyze areas for process improvements and efficiencies.

• Influence changes in process and technology with internal and external stakeholders.

• Leverage quantitative and qualitative data to understand more about what our users are doing and why. Use this data to drive the team to the right solution.

• Facilitate one or more engineering teams through the design process using design thinking techniques to define and design business and customer requirements for new and existing ideas.

Experience:

• Bachelor's Degree in business or a technology related field

• 3+ years of experience in Business problem analysis, strategic planning, design thinking, thought leadership, process improvement, and change management

• 1+ years of experience with the process and best practices of data analysis

• Demonstrated ability to define and design data driven requirements using design thinking techniques such as user research, workflow/process analysis, prototyping, usability testing and metrics

• Experience mentoring, coaching and delegating work direction to junior members of the team

• Experience as a product owner on an agile/scrum team.

Additional Items of Interest:

• Experience facilitating internal and/or external customer engagement activities

• Demonstrated understanding of current industry trends in design and product development.

Job to be performed in the location listed. Generous benefit package available. Click to learn more.

Direct Supply, Inc. and its U.S. subsidiaries are equal opportunity and affirmative action employers committed to diverse workforces.

2013 to 2024 Direct Supply, Inc. All rights reserved.