JOB SUMMARY

We are seeking a Technical Application Engineer for Online Monitoring Products who will provide pre- or post-sales technical field engineering and training support to electric utilities and Doble customers. This role provides technical expertise on Doble products, analysis of test results, training, and consultation on power apparatus. Technical Application Engineer will support market research and product development input to Solutions Managers. Engineers will have the opportunity to publish technical articles and participate in various technical conferences sponsored by Doble and other industry organizations. Engineers at Doble have the potential to become nationally and internationally renowned experts.

ESSENTIAL JOB FUNCTIONS

• Work with OEM and end-users to ensure Bushing, Partial Discharge and other Transformer online monitors are installed and commissioned to the satisfaction of the customer.
• Travel to clients' premises to perform pre commissioning and final commissioning and as required present trouble-shooting reports, to assist clients with technical issues, for start-up, inspections, repairs, follow-up and product training purposes.
• Provide sales, technical, and training support on operation of Doble Online Monitoring products.
• Provide engineering support and written reports on the interpretation of data measured by Doble online monitoring products.
• Provide training to clients Doble data interpretation from Doble products.
• Provide support to Solutions Managers in the testing of Doble software and hardware.
• Provide support to Solutions Managers in the development and revision of manuals.
• Prepare trip reports to document work performed on site and record customer feedback.
• Assist in providing technical expertise for research and development projects.
• Provide support to other engineers in the department or other departments within the company.
• Participate in conferences/trade shows and other company sponsored events including committee meetings, general sessions, user group meetings and meeting with clients.
• Continuously work to upgrade skills concerning computers, software, test theory, test equipment operation, apparatus operation and training presentations, in accordance with ISO 9001 Standard Operating Procedures.
• Partial Discharge experience a plus
• Act as a "Doble representative" and advocate for Doble and Doble's customers.
• Required to climb to the top of Power Transformers to perform job duties.
• Related duties as assigned by the Director, Customer Service.

Communications & Analytics

• A solid commitment to customer service is a fundamental requirement.
• Communicate customer needs effectively to Doble management within Technical Application Engineering Dept, Solutions Management including product specifications, pricing, and competitive intelligence gained in the field.
• Present Doble products, services and solutions at seminars, conferences, and trade shows to industry influencers
• Write technical papers, application notes, guides on topics related to Doble products and services.
• Collaborate with other departments (primarily Engineering, Client Service Engineering and Marketing) and all individuals to facilitate positive working relationships with all internal and external Doble stakeholders.
• Support new product development and current product enhancement via incorporation of customer feedback.
• Provide support in testing new product feature sets, and software evaluation to improve overall product quality.
• Report existing issues via established software bug-logging system and more comprehensive Doble-wide system.
• Provide on-site support and services; provide remote support via email, telephone and web-based solutions.
• Provide customer issue resolution to issues with existing products via the methods described above.
• Provide basic language support via term extraction from manuals, guides, brochures and other product literature.
• Participate in Doble Spring Conference technical sessions, writing and/or delivering at least one paper and/or presentation during the week to conference participants.
• Serve in a train-the-trainer role internally for other Doble employees to understand various products.
• Serve as a trainer of various Doble products to the Sales teams and Channel Partners.
• Proven ability to manage time, priorities, travel, and company requirements.

QUALIFICATIONS

EDUCATION:

• Bachelor's Degree in Electrical Engineering (or equivalent)
• MS Engineering (or equivalent) (++)
• PE License in Electrical Engineering (or equivalent) (+++)

REQUIRED EXPERIENCE:

• 5+ years of experience in the electrical power industry centered around diagnostic testing techniques and instrumentation for high voltage power apparatus.
• S. Electrical Engineering degree or equivalent experience in the field of electric power engineering
• Must be fluent in English.
• Must enjoy teaching and relating ideas or concepts to individuals with varied levels of experience.
• Must have the ability to express ideas clearly in both written, oral and developing new media communications.
• Must have the ability to listen carefully.
• Must have excellent time management skills, in order to work from a remote environment.
• Must have a professional demeanor at all times both with all stakeholders both internal and external to Doble.
• Must have a strong balance of product and service orientation.
• Must demonstrate superior skills and proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint, Visio)
• Proven project management skills and ability to meet critical deadlines while managing multiple priorities
• Must have a valid passport and be able to obtain a valid Visa to any country required for Doble field work.
• Domestic and international travel required (50%); this level can vary throughout the year due to customer demand.

PREFERRED EXPERIENCE (Not Required):

• Having worked for a US company is helpful.
• Familiarity with Doble products is preferred.

KNOWLEDGE, SKILLS & ABILITIES:

• Creativity: Must be able to generate unique solutions to solve new and existing customer problems in a timely way.
• Industry Knowledge: Must be able to use depth of industry knowledge to enhance support to customers.
• Analytical Skills: Must be able to analyze problems from internal and external Doble stakeholders.
• Energy: must thrive in a sales-driven, fast-paced team environment, focused on supporting our customers
• Self Management: Proven ability to drive and manage initiatives with management input as needed

PHYSICAL REQUIREMENTS:

While performing the duties of this job the employee is often required to stand, sit, use computers, read, write, type, use copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with clients, co-workers, and customers. A reasonable accommodation may be made to enable individuals to perform the essential functions of this job. Must be capable of lifting 50 pounds without assistance.

Actual base salary offered to the hired applicant will be determined based on their work location, level, qualifications, job related skills, as well as relevant education or training experience.

Salary Pay Range Minimum $100,603.37 - Midpoint $125,754.21

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply.

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.